Bright Connect is committed to providing quality services to you, and this policy outlines our ongoing obligations to you regarding how we manage your personal information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your personal information. A copy of the APPs can be found on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is the personal information and why do we collect it?
Personal information refers to information or opinions that identify an individual. Examples of personal information we collect include names, addresses, email addresses, and phone numbers.
This information is obtained in various ways, including correspondence, phone calls, emails, our website (www.brightconnect.com.au), cookies, third parties, and publicly available sources. While we strive to ensure the accuracy and relevance of third-party information, we cannot guarantee their privacy policies.
We collect personal information primarily to provide our services to you, offer client information, and conduct marketing. Secondary purposes that are closely related to the primary purpose may also apply, provided they align with your reasonable expectations. You can unsubscribe from marketing communications at any time by contacting us in writing.
When collecting personal information, we will, where appropriate and possible, explain why and how it will be used.
Sensitive Information
Sensitive information includes data such as racial or ethnic origin, political opinions, religious beliefs, health details, and trade union memberships.
This type of information will only be used:
- For the primary purpose for which it was obtained
- For directly related secondary purposes
- With your consent
- Where required or authorised by law
Third Parties
Where reasonable and practicable, we collect personal information directly from you. However, in some cases, third parties may provide this information. In such cases, we will take reasonable steps to ensure you are informed.
Disclosure of Personal Information
Your personal information may be disclosed in the following circumstances:
- With your consent
- Where required or authorised by law
Security of Personal Information
Your personal information is stored securely to protect it from misuse, loss, or unauthorised access. When it is no longer required, we will take reasonable steps to destroy or de-identify it. However, records are generally retained for at least seven years as required by law.
Access to you Personal Information
You can request access to your personal information to review, update, or correct it. Bright Connect will not charge for access requests but may apply an administrative fee for providing copies. Identification may be required to process these requests.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This policy may change from time to time. The latest version is always available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us.